Industry Insights
Analysis, trends, and strategic guidance for IT leaders navigating the managed services landscape.
A neutral, consultant-grade analysis of how to evaluate, price, and govern Managed Service Providers (MSPs) without falling into the trap of vendor dependency.
You signed an "All-Inclusive" contract to stabilize your IT spend. So why did you just get an invoice for $5,000 to set up a new server?
Convenience has a cost. When you let your MSP buy your software licenses, you often unknowingly hand them the keys to your digital kingdom.
Most businesses believe that if their data is backed up, they are safe. They are wrong. The difference between "data preservation" and "operational restoration" is often measured in days of downtime.
Stop paying premium fees for a "Virtual CIO" who is just a glorified account manager. Learn to distinguish true strategic leadership from quarterly sales pitches.
Your server goes down at 2 AM. The MSP sees it instantly. But when do they actually fix it?
Saving $30 per user sounds great until a server fails. Here is the math behind the "Truck Roll" gamble.
In the "Per User" pricing model, your MSP has zero incentive to clean up your Active Directory. Here is how to stop the leakage.
"We have you covered" is the most dangerous phrase in IT sales. Here is the difference between keeping the lights on and keeping the hackers out.
The easiest way to judge a vendor's confidence is by how hard they make it for you to leave. Here is how to spot the "Data Hostage" clauses.
Most IT contracts guarantee a 15-minute response. Few guarantee when you will actually be back online. Here is why that gap exists.
The most contentious invoice you will ever receive is the one for work you thought was included. Here is how to draw the line before you sign.
We bought the promise of automation, but we paid for the reality of maintenance. A look back at why the tools that were supposed to save us time ended up consuming it.
As internal IT teams struggle with burnout and skill gaps, the co-managed model offers a sustainable path forward without losing control.
Insurers are demanding stricter controls. MFA, EDR, and immutable backups are no longer optional—they are prerequisites for coverage.
Rising egress fees and predictable workloads are driving some enterprises back to private cloud or colocation. We analyze the cost-benefit.
How machine learning is actually being used in NOCs today to reduce alert fatigue and predict hardware failures.
Managing too many point solutions creates security gaps. The trend is moving towards platform-based approaches.
With a global shortage of 3.4 million security professionals, outsourcing the SOC is becoming a necessity, not a choice.