IT Governance & Outsourcing Strategy

Defining the Responsibility Matrix

One of the most common failures in managed services engagements is the "assumption gap"—where the client assumes the MSP is handling a task (like application updates), and the MSP assumes it's out of scope.

A robust IT governance framework starts with a RACI matrix (Responsible, Accountable, Consulted, Informed) that explicitly maps out every IT function.

Risk Management & Vendor Oversight

Your MSP is a critical part of your supply chain. If they are compromised, you are compromised. Governance requires regular auditing of your provider's security posture.

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  SOC 2 Type II ReportsDoes your provider hold independent attestation of their security controls?
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  Incident Response DrillsDo you jointly test communication protocols for a ransomware event?

Long-Term Cost vs. Value

Governance also involves financial stewardship. While MSPs often reduce operational costs compared to internal hires, the real value lies in cost avoidance—preventing the massive financial impact of downtime or data loss.

"The most expensive IT service is the one that fails when you need it most."